Support

In order to receive support of any kind, you must submit a support ticket. We cannot accept support requests via telephone or fax. Tickets can be submitted and viewed 24/7 and will be handled in both the order of submission and severity of the issue.

All support tickets are billed according to your contracted hourly rate, pro-rated according to the time spent on each ticket. Tickets are billed first against any support contract to which you are entitled. Support plans may be purchased on a monthly basis.