We’re always happy to help if you need personalized assistance!
All incoming inquiries are generally monitored M-F; 10:00am-4:00pm (EST/EDT). Please observe our holiday schedule.
Please take note of the live chat status in the “bottom right” corner of our site.
Our SUPPORT CENTER is generally monitored:
In order to receive support of any kind, you must submit a support ticket. We cannot accept support requests via telephone or fax. Tickets can be submitted and viewed 24/7 and will be handled in both the order of submission and severity of the issue.
All support tickets are billed according to your contracted hourly rate, pro-rated according to the time spent on each ticket. Tickets are billed first against any support contract to which you are entitled. Support plans may be purchased on a monthly basis. For questions regarding our support policies, please call 1-888-406-8580.
Project Management System
Our PROJECT MANAGEMENT SYSTEM is filled with tools to streamline communication as well as maintaining important project information and tasks. Clients with active projects are given access where you are able to track the progress of your project, maintain clear and concise communication, view and submit project files, and much more! It’s just one more way we enjoy keeping our clients engaged directly in the creative process.
Free Dreamchaser Design Club
Join our free DREAMCHASER DESIGN CLUB! When you signup, you’ll receive information and updates in your email with tips for managing your website or e-commerce business. Additionally, we also send out general announcements such as scheduling updates. From time to time, we might even offer discounts and special incentives for design and web services! Please note: If you are an existing client, you have already been added to our list.
Of course, you can find us on social media.
Please observe the following holiday and closing schedule:
- New Year’s Eve
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Eve
- Christmas Day
- * We are closed two weeks each summer (around the first two weeks in July) for a client-specific engagement.
- * We are closed two weeks during the holidays, typically the week of Christmas and the week of New Year’s.